2015年汇丰银行Teller Zhongshan Shiqi招聘启事

 　　2015年汇丰银行Teller Zhongshan Shiqi招聘启事

　　Teller Zhongshan Shiqi HSBC China(深圳分行，柜台)

　　工作地点：中山有效日期：2015年04月13日 至 2015年05月13日招聘人数：1 人职位性质：全职

　　Teller Zhongshan Shiqi HSBC China 职位描述：

　　HSBC Technology and Services

　　HSBC Technology and Services is a pivotal part of the Group, responsible for seamlessly integrating technology platforms and operations with the aim of redefining customer experience and driving down the unit cost of production. Providing solutions that connect people, devices and networks across the globe, the function combines domain expertise, process skills and technology to deliver unparalleled business value, quickly addressing market changes and facilitating the development of profitable customer relationships to keep HSBC ahead of the competition.

　　We are currently seeking an experienced professional to join our team.

　　In this role, you will:

　　1. Cash handling

　　1)To float/return cash from/to cashier and ensure accurate handling in cash positions and well balance teller’s own cash position according to internal requirement. To balance cash position at regular intervals and total cash in hand after closing against system record and vouchers.

　　2)Be alertness in counter fraud risk and counterfeit notes identification.

　　3)To perform all counter transactions including encashment after authorization authenticated within own set limit.

　　4)To complete withdraw and deposit slips/application etc., for customers in case of need.To count cash received/paid out and collect respective charges in cash handling.

　　5)Handle other counter services such as travel cheque, TMD, corporate travelling expense and etc.

　　6)Perform day-end reconciliation and make proper filing of cash transactions, including all instructions, receipts and etc.

　　7)Provide cash service to customers skillfully, efficiently and accurately and ensure service provided to customers constantly meets or exceeds the requirements set down in the HSBC Service Protocol.

　　8)Cross support RBWM counter when in necessary subject to branch’s own resource arrangement.

　　2. ATM (applicable to outlet with ATM service only)

　　1)To carry out the cash replenishment in ATM with Counter Service Officer or Counter Service Manager.

　　2)To perform ATM cash Balancing and pass relevant ATM accounting entries.

　　3)To assist ATM support officer handle enquires concerning to ATM service.

　　3. Services

　　1)To answer customer queries courteously at counter and over the phone and refer to superiors when problem encountered. To ensure customers are served without any kind of complain and dissatisfaction.

　　2)Receive instructions include supporting documents from customers approaching corporate counter or by mail-in/fax-in. Take proper register and verify signature against system record, check completeness of instruction forms, and conduct preliminary screening of supporting documents if applicable.

　　3)Timely distribute instructions to respective processing teams for further handling.

　　4)Handle account maintenance instructions received from corporate customers, check and verify documents provided according to relevant procedures and guidelines, and follow up with customer if needed.

　　4. Risk

　　1)Maintain and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal/external auditors and external regulators.

　　2)Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with the relevant section of the Group Operations FIM.

　　3)Take proactive and preventive measures to avoid non-compliance cases and repeated or high-risk audit comments and minimize operational loss.

　　4)Ensure a clean and tidy working environment with all confidential documents stored or disposed appropriately.

　　5. Others

　　1)Ensure a complete knowledge set, ready to take up backup tasks for other operation roles as assigned by line manager when necessary and be willing to take multi-tasks assigned by supervisor.

　　2)Team work and interpersonal skills improvement. To participate in and support team work and activities; to maintain good relationship with supervisors, peers and colleagues; to cooperate with colleagues to solve all kinds of problems.

　　3)To file the department related documents in a systematic order and ensure all counter service related documents and other internal records are in order and filed properly and timely.

　　4)Commitment and sense of responsibility. To maintain good attendance record without unjustifiable absence; to completes work assignment on schedule.

　　To be successful in the role, you should meet the following requirements:

　　- Customer service mindset

　　- Good communication and coordination skills

　　- Experienced in identifying and handling counterfeit notes

　　You’ll achieve more when you join HSBC.

　　www.hsbc.com.cn/careers

　　HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCAXS

　　Issued by HSBC Bank (China) Company Limited

　　【最新备考资料】2015年银行招聘考试通关特训资料及专项特训题库

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